Return & Refund Policy

SS Shop Digital Return Policy

**Return Eligibility:**
1. **Time Frame:** Items must be returned within 30 days of delivery.
2. **Condition:** Products must be unused, in original packaging, and in the same condition as received.
3. **Proof of Purchase:** A receipt or proof of purchase is required.

**Non-Returnable Items:**
1. **Downloadable Software:** Digital products cannot be returned.
2. **Gift Cards:** Non-refundable and non-returnable.
3. **Sale Items:** Only regular priced items may be refunded; sale items cannot be refunded.

**Return Process:**
1. **Contact Customer Support:** Initiate a return by contacting our customer support at [insert contact details].
2. **Return Shipping:** Customers are responsible for paying the shipping costs for returning the item.
3. **Refund Process:** Once the returned item is received and inspected, an email notification will be sent regarding the approval or rejection of the refund.
4. **Refund Method:** Approved refunds will be processed and a credit will automatically be applied to the original method of payment within a certain number of days.

**Exchanges:**
1. **Defective/Damaged Items:** If you received a defective or damaged item, contact us for an exchange.

For further details, please contact our customer service team or visit our website.